Terms and Conditions

Effective Date: 28 June 2024

Last Updated: 28 June 2024

These Terms & Conditions ("Terms") govern your access to and use of the website www.vinstreaksolutions.com (the "Website") and the security services, software services and related services (the "Services") offered by Vinstreak IT Solutions ("Vinstreak", "Company", "we", "us", or "our"), having its registered/business address at XIV/181-O, 2nd Floor, Ramsons Mall, Thiruvilwamala, Thrissur, Kerala, India.

By accessing the Website, submitting an enquiry, or engaging Vinstreak for any Service, you ("Client", "User", "you") agree to be bound by these Terms. If you do not agree, please do not use the Website or our Services.

Vinstreak is a professional and financial consulting firm providing services including, but not limited to:

CA, CS, Cost Accountant, and other professional services referenced on the Website are rendered by qualified personnel associated with or engaged by Vinstreak, in accordance with applicable professional standards.

By using the Website or engaging our Services, you confirm that you are at least 18 years of age and are competent to enter into a legally binding contract, or that you are authorised to act on behalf of the entity you represent.

3.1 Our Services are advisory and execution support in nature. Statutory outcomes (e.g., registration approvals, refund processing, assessment orders) are ultimately determined by the relevant government department, regulator, or authority (including the GST Department, Income Tax Department, MCA, RBI, DPIIT, GEM, or other competent authorities) and are not guaranteed by Vinstreak.

3.2 You agree to:

3.3 Vinstreak shall not be liable for penalties, interest, late fees, loss of statutory benefit, or any other consequence arising from delayed, incomplete, or inaccurate information or documents provided by the Client, or from delays attributable to government departments, portals, or third-party systems (e.g., GST portal, MCA portal, banking systems).

4.1 Scope of work, applicable fees, and payment terms for any specific engagement will be communicated separately (via quotation, engagement letter, invoice, or written confirmation, including over email or WhatsApp) and shall form part of these Terms by reference.

4.2 Fees may be charged as a one-time fee, periodic retainer, or milestone-based fee, depending on the Service.

4.3 Statutory fees, government fees, stamp duty, notary charges, and similar third-party costs are separate from our professional fees and are payable by the Client in addition, unless otherwise agreed in writing.

4.4 Invoices are payable within the timeframe specified on the invoice or engagement communication. Vinstreak reserves the right to suspend ongoing work, filings, or deliverables for non-payment of outstanding dues, after prior notice.

4.5 Applicable taxes (such as GST) will be charged additionally as per prevailing law.

5.1 We treat all financial, business, and personal information shared by Clients as confidential and use it solely for the purpose of rendering the Services, subject to our Privacy Policy.

5.2 We may share information with statutory authorities, regulators, or empanelled third-party software (e.g., Zoho Books, QuickBooks, Xero, GST/MCA portals) strictly as necessary to perform the Services.

All content on the Website — including text, graphics, logos, templates, and reports prepared as deliverables — remains the intellectual property of Vinstreak unless otherwise agreed in writing. Clients may use deliverables prepared specifically for them (e.g., MIS reports, project reports, registration certificates) for their own internal and statutory purposes.

7.1 To the maximum extent permitted by law, Vinstreak's aggregate liability for any claim arising from or related to the Services shall not exceed fifty percent of the professional fees paid by the Client for the specific engagement giving rise to the claim.

7.2 Vinstreak shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profit, loss of business opportunity, or loss of statutory benefit.

7.3 Nothing in these Terms limits liability that cannot be excluded under applicable Indian law, including in cases of fraud, gross negligence, or wilful misconduct.

Either party may terminate an ongoing engagement by providing written notice (email is sufficient), subject to settlement of fees due for work completed up to the date of termination. Vinstreak will, on reasonable request, hand over completed deliverables and source documents in its possession, subject to clearance of outstanding dues.

9.1 Information on the Website (including blog posts, due-date reminders, and service descriptions) is provided for general informational purposes only and does not constitute professional, legal, or tax advice. You should not act or refrain from acting based solely on Website content without consulting us or another qualified professional regarding your specific situation.

9.2 We make reasonable efforts to keep statutory due dates and compliance information current but do not guarantee their accuracy at all times, as laws and deadlines are subject to change by government authorities.

The Website may link to or integrate third-party tools (e.g., WhatsApp chat, accounting software, customer login portal etc). Vinstreak is not responsible for the content, policies, or practices of third-party websites or platforms.

These Terms shall be governed by the laws of India. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Thrissur, Kerala, India.

Vinstreak reserves the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website or Services after changes constitutes acceptance of the updated Terms.

For questions about these Terms, please contact:

UAE OFFICE
Vinstreak IT Solutions Co. LLC
Level 14, Tower One,
Boulevard Plaza,
Sheikh Mohammed Bin Rashid Boulevard,
Downtown, Dubai, UAE
INDIA OFFICE
Vinstreak IT Solutions Private Limited
2nd Floor, Kokarya Business Synergy Center,
Nagananda Commercial Complex,
18th Main Road,
Jayanagar 9th Block,
Bengaluru - 560041,
Karnataka, India