Cancellation & Refund Policy

Effective Date: 28 June 2024

Last Updated: 28 June 2024

This Cancellation & Refund Policy applies to all professional and advisory services engaged through Vinstreak IT Solutions ("Vinstreak", "we", "us", "our"), including security services, software services and related services (the "Services").

As our Services are professional and advisory in nature rather than physical goods, cancellations and refunds are handled as follows.

1.1 You may request cancellation of an engagement at any time by writing to support@vinstreak.com or contacting us at +91 8921631693, clearly stating the service and engagement to be cancelled.

1.2 Cancellation requests will take effect from the date we acknowledge them in writing. Any work already performed, documents already filed, or third-party/statutory fees already paid up to that date are non-refundable (see Section 3).

We may cancel or decline to proceed with an engagement (in whole or part) where:

• The Client fails to provide necessary documents, information, or approvals within a reasonable time after request;
• Outstanding fees remain unpaid after notice;
• We are unable to act due to regulatory restrictions, conflicts of interest, or the nature of the requested service falling outside our scope; or
• Continuing the engagement would, in our professional judgment, not be compliant with applicable law.

In such cases, fees for work completed up to the point of cancellation are payable by the Client, and any advance paid for work not yet performed will be refunded as per Section 4.

The following are not refundable once incurred or paid, regardless of the outcome of the engagement:

• Statutory/government fees, stamp duty, notary charges, or similar third-party payments made to authorities (e.g., MCA, GST Department, Income Tax Department, GEM, trademark registry) on the Client's behalf;
• Professional fees for work already performed, filings already submitted, documents already prepared, or advice already rendered, even if a statutory application is subsequently rejected, delayed, or requires resubmission by the relevant authority for reasons outside our control;
• Charges for third-party software subscriptions (e.g., Zoho Books, QuickBooks, Xero) procured or activated on the Client's behalf.

You may be eligible for a refund of fees paid to Vinstreak (excluding non-refundable items under Section 3) in the following cases:

• Service not yet commenced: If you cancel before any work has begun on your engagement, the professional fee paid to Vinstreak (excluding any statutory fees already remitted) will be refunded in full.
• Service partially performed: If you cancel after work has commenced but before completion, fees will be refunded on a pro-rata basis after deducting charges for work already completed, time spent, and any third-party costs incurred.
• Duplicate payment or billing error: Any amount paid in excess of the agreed fee, or due to a billing/processing error, will be refunded in full upon verification.
• Service undeliverable due to our fault: If we are unable to deliver an agreed engagement due to our own fault or omission (and not due to Client-side delay, incorrect/incomplete information, or third-party/government processing), the unutilised fee will be refunded.

5.1 To request a refund, email support@vinstreak.com with your engagement/invoice details and reason for the request.

5.2 We will review and respond to refund requests within 7 business days of receipt.

5.3 Approved refunds will be processed within 10–15 business days of approval, credited to the original mode of payment (or bank transfer, where the original method is not feasible).

5.4 Refund timelines may vary slightly depending on banking and payment gateway processing times, which are outside our control.

Where a service involves a specific scheduled activity (e.g., a consultation call, audit visit, or document signing appointment), you may request to reschedule by giving us at least 24 hours' notice, subject to availability. Rescheduling does not affect engagement fees already paid.

If you believe a refund or cancellation has not been handled correctly, please contact us at support@vinstreak.com or +91 8921631693 so we can review the matter. Unresolved disputes shall be subject to the governing law and jurisdiction clause in our Terms & Conditions listed in the company website.

We may revise this Cancellation & Refund Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.